Runframe Blog
Guides, templates, and research on incident management, on-call scheduling, and SRE practices.
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Your AI agent already knows your system better than ours ever will
Every incident management vendor is building their own AI. We think that's backwards. Your agent already has the context. It just needs an API to act on incidents.
Incident management for early-stage engineering teams
How to set up incident management for early-stage engineering teams. Severity levels, on-call, escalation, and postmortems in the right order. Defaults that work from 15 to 100 engineers.
All articles
Your Agent Can Manage Incidents Now
We shipped an MCP server for managing incidents from Claude Code and Cursor. On-call, escalation, paging, and postmortems. Here's how we designed it for agents that live in your IDE.
Best OpsGenie Alternatives in 2026: What Teams Actually Switch To
OpsGenie shuts down April 2027. Two vendors got acquired, one went maintenance-only. Here's what's left, what it really costs, and how to decide.
Build, Open Source, or Buy Incident Management in 2026
Back-of-napkin 3-year TCO for a 20-person team: build ($233K to $395K), open source ($99K to $360K), or buy ($11K to $83K). What AI changes and what it doesn't.
Slack Incident Management: What Works and What Breaks
A practical guide to running incidents in Slack. What actually works at different team sizes, where Slack falls apart, and when to move beyond emoji reactions and manual channels.
PagerDuty Alternatives 2026: Pricing and Features Compared
Which PagerDuty alternative fits your team? Pricing, integrations, and on-call compared for teams from 10 to 200+ engineers.
Incident Communication Templates: 8 Free Examples [Copy-Paste]
Stop writing updates at 2 AM. 8 free templates for status pages, exec emails, customer updates, and social posts. Copy and use in 2 minutes.
SLA vs. SLO vs. SLI: What Actually Matters (With Templates)
SLI = what you measure. SLO = your target. SLA = your promise. Here's how to set realistic targets, use error budgets to prioritize, and avoid the 99.9% trap.
Runbook vs Playbook: The Difference That Confuses Everyone
Runbooks document technical execution. Playbooks document roles, escalation, and comms. Here's when to use each, with copy-paste templates.
OpsGenie Shutdown 2027: The Complete Migration Guide
OpsGenie ends support April 2027. Step-by-step export guide, timeline, and pricing for 7 alternatives. Most teams need 6-8 weeks.
How to Reduce MTTR in 2026: The Coordination Framework
MTTR isn't just about debugging faster. Learn why coordination is the biggest lever for reducing incident duration for startups scaling from seed to Series C.
Incident Severity Levels: SEV0–SEV4 Matrix [Free Template]
Stop debating SEV1 vs P1. Covers both SEV and P0–P4 frameworks. Free copy-paste matrix, decision tree, and rollout plan.
Incident Management vs Incident Response: What's the Difference?
Don't confuse response with management. Learn why fast MTTR isn't enough to stop recurring fires and how to build a long-term incident lifecycle.
State of Incident Management 2026: Toil Rose 30% Despite AI
~$9.4M wasted per 250 engineers annually. Toil rose 30% in 2025, the first increase in 5 years. Data from 20+ reports and 25+ team interviews.
Slack Incident Response Playbook: Roles, Scripts & Templates
Stop the 3 AM chaos. Copy our battle-tested Slack incident playbook: includes scripts, roles, escalation rules, and templates for production outages.
On-Call Rotation: Schedules, Handoffs & Templates
Build a fair on-call rotation with schedule templates, a 2-minute handoff checklist, and primary/backup examples. Includes a free on-call builder tool.
Post-Incident Review Template: 3 Free Examples [Copy & Paste]
Stop writing postmortems nobody reads. 3 blameless templates (15-min, standard, comprehensive). Copy in one click, done in 48 hours.
Incident Coordination: Cut Context Switching, Fix Faster
Outages cost less than the coordination chaos around them. The 10-minute framework 25+ teams use to reduce coordination overhead and context switching during incidents.
Scaling Incident Management: A Guide for Teams of 40-180 Engineers
Is your incident process breaking as you grow? Learn the 4 stages of incident management for teams of 40-180. Scale your SRE practices without the chaos.