Question 1

What is MTTR?

Accepted Answer

MTTR stands for Mean Time To Resolution. It measures the average time from when an incident is detected to when it is fully resolved. It is one of the most common reliability metrics for engineering teams.

Question 2

How is MTTR calculated?

Accepted Answer

Add up the total resolution time across all incidents, then divide by the number of incidents. For example, if you resolved 5 incidents in a total of 300 minutes, your MTTR is 60 minutes.

Question 3

What is a good MTTR?

Accepted Answer

It depends on your industry. For SaaS, under 30 minutes is excellent and under 60 minutes is good. Fintech and healthcare teams aim for under 15 minutes. This calculator benchmarks your MTTR against industry standards.

Question 4

What industries does the benchmarking cover?

Accepted Answer

SaaS, fintech, healthcare, e-commerce, and internal services. Each has different thresholds for excellent, good, average, and needs-improvement ratings.

Question 5

Does this calculator estimate the cost of downtime?

Accepted Answer

Yes. Enter your revenue and the calculator estimates the financial impact of your incident resolution times.

Question 6

Does this tool require a Runframe account?

Accepted Answer

No. The MTTR calculator is free and requires no login. If you want to track MTTR automatically across all your incidents, Runframe does that out of the box.

Question 7

What is the difference between MTTR and MTTA?

Accepted Answer

MTTR measures the time to resolve an incident. MTTA (Mean Time To Acknowledge) measures the time from when an incident is created to when someone acknowledges it. Both are important reliability metrics.

MTTR Calculator

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Frequently asked questions

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